Frequently asked questions
Everything you need to know about delivery, payments, products, orders, and returns.
Delivery
How do you ship orders?
For UK deliveries, APC is our current logistics partner. When it isn't possible for them to meet our delivery times we use alternative couriers, and for some orders we use Royal Mail.
How much is shipping?
We offer standard and next-day shipping to UK addresses.
Next-day shipping is only eligible for UK mainland addresses. Orders must be made before 12:00 p.m. Monday to Thursday.
Free standard shipping is available for orders over £50 to any UK address.
Do you offer international shipping?
We accept orders from outside the UK and offer international shipping. Please refer to our international shipping policy.
Payments
What payment methods do you accept?
We accept major international payment methods, including credit/debit cards, PayPal, ClearPay, Klarna, and RevolutPay.
What currencies can I pay with?
All transactions are processed in GBP (£).
If purchasing from outside the UK, your bank or payment provider may apply currency conversion fees.
Products
I received a product that seems to be damaged, what should I do?
If your product arrives damaged, please contact our team via the contact form as soon as possible. We'll arrange a replacement or refund in line with our Returns & Refunds Policy.
How do I know if the product is right for my car?
Each product page includes detailed specifications. You can also refer to our blogs, or contact us for tailored advice (Mon to Fri, 9am to 5pm).
Is it possible to order as a trade customer?
Yes, contact us and we'll connect you with a member of the trade team.
I'm a brand, can I sell my products on your marketplace?
We carry many brands and welcome new partners through our Partners & Affiliate programme, provided they meet our quality, endurance and compliance criteria. Start the conversation via our contact form.
Your Order
Why have I not received my order?
All orders are handled as soon as we receive them. If there is an issue, we will contact you. Please check your spam folder. For further assistance, reach out via the contact form.
What if the products I received are incorrect or items are missing?
Please contact our team via the contact form and we'll arrange the correction.
Can I cancel an order?
If your order is still being processed you can cancel by phone (020 8150 0818) or via our contact form. Once dispatched, orders can no longer be cancelled, please follow our Returns & Refunds policy.
How do I add and remove items from the cart?
Use the "Add to cart" button on each product. Some products require you to select a size and/or colour first. To remove an item, open the cart and select the ⊗ next to the product.
Fitment & re-webbing
What is seat belt re-webbing?
Re-webbing means replacing the fabric webbing on your existing seat belt while keeping your original stalk, buckle and retractor.
You post us the belt, we inspect the mechanism, fit new ECE R16 certified webbing and return the restored belt to you. It's the usual choice for classic cars where original parts matter.
How long does the re-webbing service take?
Turnaround depends on the belt type, the condition of the mechanism and current workshop demand. Call us on 020 8150 0818 or use the contact form with details of your belt and we'll confirm the current lead time before you post anything.
Will a replacement seat belt buckle fit my car?
Fit is determined by the buckle stalk length, the tongue width and the anchor bolt or fixing type, rather than by the make of the car alone. Measure your existing buckle and compare it with the specification on the product page, then browse our seat belt buckles and replacement belts. If you're unsure, send us photos and measurements and we'll identify the correct part. Our measuring guide walks through it step by step.
Do you supply seat belts for classic cars and campervans?
Yes. We supply static lap belts, three point belts, anchor kits and re-webbing for classic cars, campervans, motorhomes and restoration projects. We also stock industrial safety belts and harnesses for plant machinery and commercial fleets, and dog seat belts and car harnesses for travelling with pets.
Are your seat belts road legal in the UK?
Our replacement belts and webbing are ECE R16 certified, which is the standard UK MOT testers look for. Frayed, cut or badly faded webbing is an MOT failure, so a re-webbed or replacement belt using certified webbing restores compliance. See our guide to UK seatbelt regulations.
Can I change the colour of my seat belts?
Yes. Re-webbing lets you fit a different colour of certified webbing to match a trim or interior refresh. Read our seatbelt colour change guide for the options.
Returns & Refunds
Is it possible to return an item?
To return a product, you must initiate the process within 14 days of receiving your order via our contact form. You then have a further 14 days to return the product, provided it is unused and in its original condition and packaging.
Refunds are issued within 14 days of receiving the returned item and confirming it meets return conditions.
Can I return an item on international orders?
For international shipping and returns, please contact us, we handle international orders case-by-case.
What is your policy for refunding a cancelled order?
If you cancel before dispatch, we issue a full refund including shipping, in line with UK law.
If already dispatched, you may still cancel within 14 days of receipt. You'll need to return the item at your own cost and notify us; you then have 14 days to send it back.
Custom-made or personalised items cannot be cancelled once production has started.